Policy for this service
Bookings cancelled at least 48 hours before the start time may be moved once or refunded less non-recoverable payment charges. Cancellations within 48 hours, no-shows and late arrivals are not normally refundable. If we cancel a booking, you may choose a replacement slot or full refund.
How to request help
Email squad@gonorthspawncamp.com with your name, order or booking reference, purchase date and a clear description of the issue. For damaged physical goods, include photos of the packaging, product and serial label where relevant.
Review and timing
We normally acknowledge a complete request within 2 business days. Approved refunds are returned to the original payment method where practical. Bank and payment-provider processing times are outside our control.
Non-refundable items and costs
Used services, completed sessions, no-shows, unauthorised returns, customer-damaged goods, consumed digital access and clearly disclosed non-recoverable third-party costs may be excluded, except where applicable consumer rights require another outcome.
Our cancellation
If we cancel and cannot provide a reasonable replacement, you may choose an appropriate credit, reschedule or refund for the affected item or service.
Statutory rights
Nothing in this policy removes or limits rights that cannot lawfully be excluded under the consumer law applicable to your purchase.
Contact
Go North Spawn Camp
Unit 6, Level 2, Phoenix Marketcity, Viman Nagar Road, Pune, Maharashtra 411014, India
+91 20 6765 2420
squad@gonorthspawncamp.com